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Order Processing Time
We aim to process and ship all orders within 24 working hours (Monday–Friday). Please note that during holidays, strikes, or unforeseen events, processing may take slightly longer.
Delivery Times for Aurora Projectors & Protective Cases
Our Aurora Projectors and optional protective case ship from our US warehouses for faster, more reliable delivery.
United States: 2–5 business days
Canada: 3–7 business days
Europe: 5–10 business days
Australia: 5–10 business days
Rest of World: 7–15 business days
Delivery Times For All Other Products
These items ship from different fulfillment locations, may take slightly longer to arrive, and will have separate tracking numbers.
United States: 5–10 business days
Canada: 5–10 business days
Europe: 5–10 business days
Australia: 5–10 business days
Rest of World: 7–15 business days
Delivery times may vary slightly during peak periods such as holidays or promotional events.
Tracking Your Order
Once your order has shipped, you will receive a tracking number by email.
Customs & Duties
All customs fees and import duties are covered by us prior to shipment. You will not need to pay additional charges upon delivery, regardless of your location/country.
Order Cancellations
Please be aware that once an order is placed, it cannot be changed or canceled. Packaging and processing begin immediately upon receipt of your order.
Address Changes
If you entered an incorrect address, please contact us immediately at info@aurora-projector.com. If the order has not yet shipped, we can update it for you. Unfortunately, once the parcel has been dispatched, the shipping address cannot be changed.
Damaged Items
If your order arrives damaged, please email us with your order number and a clear photo or video of the item. We’ll send you a replacement free of charge.
Delivered But Not Received
If tracking shows your order as delivered but you cannot locate it, please check with your post room, neighbour, or colleagues. In some cases, the courier may provide a proof of delivery. Please note: We do not refund or replace items marked as delivered. For best security, we recommend shipping to a reliable address.
Questions
If you have any other questions, please contact us at: info@aurora-projector.com
Most orders ship from our US warehouses as normal and arrive within 5–10 business daysafter dispatch.
In some cases, orders may ship from our warehouses in Europe, Asia, or Australia,with delivery typically taking7–15 business days, depending on carrier traffic and location. All shipping costs, duties, and import fees are fully covered by us.
These orders typically arrive within 7–15 businessdays after dispatch.As always, all shipping costs, duties, and import fees are fully covered, and full tracking is provided once your order ships.
Orders placed from January 1st onward have now returned to our normal shipping times.
These orders will ship from our US warehouses as usual and typically arrive within 2–5 business days after dispatch. As always, all shipping costs, duties, and import fees are fully covered, and you’ll receive full tracking as soon as your order ships.