Shipping & Delivery

WHEN WILL MY ORDER SHIP?
We try our best to have orders shipped out within 24 working hours after the order has been placed. On rare occasion, orders may be delayed such as holidays, strikes and events due to unforeseen circumstances.

HOW LONG IS THE SHIPPING TIME?
Depending on your location/state, you can expect your order to arrive within 7-15 days from ordering.

TRACKING MY ORDER
To track your order enter your tracking number sent to your email address on 17track.net and select courier UBI.
 

MY COURIER DOES NOT HAVE MY PARCEL YET
Your tracking number will update with your delivery courier once it has arrived in your country.

CAN I CANCEL MY ORDER?
You are able to cancel your order free of charge up until the point a shipping label has been created for your order and your order has left our facilities. Orders are typically processed 24 hours from purchase.

In the event that you would like to cancel an order that has already shipped unfortunately we will not be able to process a refund until the item has been returned to us, given that said item is unused and damage-free.


CUSTOMS & DUTIES INFORMATION
We are happy to inform you that all customs and duties are covered by us prior to shipment. This means that you will not be required to pay any additional fees when your order arrives, no matter what country you are located in.

I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via our contact us page. If the address is wrong, and the order has not been shipped, we can correct your address for you. If your order has already been shipped, we will be unable to change the address.

MY ITEM ARRIVED DAMAGED 
If this happens to you, please contact us with:

    - Your order number.

    - A picture or video of the damaged product.

Once received, we'll be happy to send out another free of charge.

ITEMS NOT RECEIVED BUT TRACKING SHOWS THEY HAVE BEEN DELIVERED
This may happen when items are sent to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. In these cases, you can request a proof of delivery certificate from the courier's website by filling in a signature request form.
Please note we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to a secure address.

I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?
If we still haven't managed to answer your question please feel free to contact us.