Shipping & Delivery

Order Processing Time
We aim to process and ship all orders within 24 working hours (Monday–Friday). Please note that during holidays, strikes, or unforeseen events, processing may take slightly longer.

Shipping Times
Depending on your location in the United States, delivery usually takes 2–5 business days after dispatch. For orders outside of the United States, delivery usually takes 5-10 business days after dispatch.

Tracking Your Order
Once your order has shipped, you will receive a tracking number by email. 

Customs & Duties
All customs fees and import duties are covered by us prior to shipment. You will not need to pay additional charges upon delivery, regardless of your location/country.

Order Cancellations
Orders can be cancelled free of charge until a shipping label is created and the parcel has left our facility (typically within 24 hours of purchase).
If your order has already shipped, it must be returned unused and undamaged before a refund can be processed.

Address Changes
If you entered an incorrect address, please contact us immediately at info@aurora-projector.com. If the order has not yet shipped, we can update it for you. Unfortunately, once the parcel has been dispatched, the shipping address cannot be changed.

Damaged Items
If your order arrives damaged, please email us with your order number and a clear photo or video of the item. We’ll send you a replacement free of charge.

Delivered But Not Received
If tracking shows your order as delivered but you cannot locate it, please check with your post room, neighbour, or colleagues. In some cases, the courier may provide a proof of delivery.
Please note: We do not refund or replace items marked as delivered. For best security, we recommend shipping to a reliable address.

Questions
If you have any other questions, please contact us at: info@auroraprojector.co

Holiday & Black Friday Shipping Update (Dec 4th 2025)

Black Friday hit us harder than we expected — in the best possible way.
We’re incredibly grateful for the demand, but it has pushed our warehouses beyond normal capacity. This means some orders are shipped from other warehouses with longer delivery.

Where your order ships from

The majority of orders ship from our US warehouses as normal.

However, due to Black Friday sell-outs on certain models, a small number of orders will ship from our warehouses in Europe, Asia, or Australia.

• US warehouse orders → 2–5 day delivery
• Secondary warehouse orders → around 5-10 days, depending on carrier traffic and your location. All fees and import taxes will be covered by us, nothing extra for the customer to pay.

We only use these backup locations to avoid cancelling your order.

Tracking

You’ll receive a full tracking email as soon as your order leaves the warehouse.
If you receive a link from a non-US carrier, that simply means your item shipped from one of our secondary facilities due to stock levels.

We truly appreciate your patience during the busiest time of the year.
Our team is working non-stop to get every order out as quickly as possible, and we always prioritise the fastest available option for each customer.

If you have a deadline or need help with your order, you can reach us anytime at info@auroraprojector.co

Thank you for supporting a small business this holiday season. 🌌